Supporting staff during change

Looking after staff during change
By Jacqui Tibbits, Consultivation Director

Source: Pixabay

Fast sweeping reforms and tides of change are moving through the community services sectors at great knots. From Government policy, to growing (and changing) customer demands and the unpredictability of whether WA will transition to the Commonwealth’s NDIS and aged care national structures contributes to an air of uncertainty.

It feels like these changes have been gathering pace for some time but it also feels they are coming together to form a perfect storm. For some organisations, these changes have executive teams managing risk and organising contingency plans and for other organisations executives are trying to keep up with the pace and understand the implications for their business.

One important factor to consider during these changing times are staff and volunteers. When I have facilitated workshops, support workers and volunteers raise concerns regarding company changes. Sometimes staff and volunteers don’t understand why the change is occurring, or they haven’t understood the messages given to them by managers or team leaders contributing to resistance.

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