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The New Aged Care Quality Standards: Y2K all over again? By Jacqui Tibbits, Director Consultivation  Are you ready for the new Aged Care Quality Standards? Pic: Australian Government As the end of 1999 neared there was growing concern for computer formatting, storage and programmes. Risk managers, IT consultants, business executives and everyday people were gripped with Y2K or millennium bug issues. There were thoughts online calendars wouldn’t work, archives would be lost and computers would fail. I remember those days and the growing hysteria, the streaming of news articles and chatter and gossip through offices, shops and social gatherings. We held our breath as the new century dawned and the hype and hysteria of Y2K deflated like a balloon during a good party.
As the 1 July 2019 nears and the new streamlined Aged Care Quality Standards take effect I find myself thinking back to 1999, the Y2K scare and their similarities. Both changes have lead in times, opportunities to identify difficulties, manage risk, and plan for possible consequences while dread and fear slowly creeps in and takes hold.
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By Jacqui Tibbits, Director Consultivation  Supporting middle-managers during organisational change is essential for effective and sustainable change implementation. Middle-managers have a crucial role to play in successfully implementing organisational change however these times can also be very difficult for them.
By Jacqui Tibbits, Director Consultivation
By Jacqui Tibbits, Consultivation Director Long before access and inclusion plans, the Disability Services Act and great changes to societal attitudes to include people with disability I was fortunate to watch a man with a masterful mind live, work and play.
One afternoon while chopping wood, my Pop, Tom Barrett, had a brain aneurysm rupture causing him to lose function in his legs. Perhaps he was fortunate he already ran a successful business, employed dedicated people and was an important member of his community before this occurred. I remember fondly as a young girl riding on his lap while he sat in his wheelchair, racing down the ramp that led from his home’s back door past the outside washer room and water closet on our right and two large rain tanks on our left onto the lawn. Once we reached the grass, there was a left turn as we then headed across the grass to the driveway and back doors of the business where I would jump off and head back to the house. Yes, the business and his home were alongside each other – perhaps a clever planning design we have lost sight of in our pursuit of progress, growth and separation of work and private life. I was fortunate to grow up seeing what many other people didn’t - that people with disability can contribute to business, economy and society. Stereotypes, stigmas, myths and unconscious bias often influence decisions on employing or not-employing people with disability compounded by messages and imagery in media and entertainment. Flourishing work teams: culture, cooperation and creativity at Manjimup Home and Community Care16/11/2017 By Jacqui Tibbits, Director Consultivation In May 2017 Consultivation was engaged by Manjimup Home and Community Care to work with their management, staff and volunteers on their 12 month business plan and to realign the team. Using our collaborative model to design the event, these objectives were met as well as additional, wonderful outcomes.
Homogenous is a kinky & sinister word By Jacqui Tibbits, Consultivation Director
Looking after staff during change By Jacqui Tibbits, Consultivation Director  Source: Pixabay Fast sweeping reforms and tides of change are moving through the community services sectors at great knots. From Government policy, to growing (and changing) customer demands and the unpredictability of whether WA will transition to the Commonwealth’s NDIS and aged care national structures contributes to an air of uncertainty.
It feels like these changes have been gathering pace for some time but it also feels they are coming together to form a perfect storm. For some organisations, these changes have executive teams managing risk and organising contingency plans and for other organisations executives are trying to keep up with the pace and understand the implications for their business. One important factor to consider during these changing times are staff and volunteers. When I have facilitated workshops, support workers and volunteers raise concerns regarding company changes. Sometimes staff and volunteers don’t understand why the change is occurring, or they haven’t understood the messages given to them by managers or team leaders contributing to resistance. Values are essential for business success By Jacqui Tibbits, Director Consultivation  In life as in business, values are our foundation and guiding light as we grow and expand and explore. Authentic, meaningful and purposeful business values create a connection between staff, volunteers and an organisation. These connections guide and influence the organisational culture, stakeholder interaction, customer satisfaction and ultimately business success.
This occurs because values which are meaningful to staff provide guidance while influencing longer term strategies of the organisation. When your business values resonate with people it attracts them – whether they are staff, volunteers or customers. Steve Jobs on returning to Apple in 1997 described its core value to employees as 'we believe people with passion can change the world for the better’ which they are certainly achieving! Safety for seniors: a non-negotiable right By Susan Johnson M (Counselling) Associate, Consultivation  On the 2 August 2016 The Third Sector, a professional news site, released an article on the Aged and Community Services SA NT (ACS) request for 'considered approach in responding to the recent elder abuse reported in the Mitcham Residential Care Facility'.
Consultivation agrees with the ACS saying thank you Aged and Community Services SA & NT (ACS) for calling for a considered approach to responding to elder abuse as a result of the reported incident in the Mitcham Residential Care Facility. Having worked in abuse prevention for over thirty years it continues to horrify me that the rights of some of our most vulnerable people continue to be negated and abused. Elder abuse insidiously takes place in private, behind closed doors and is frequently perpetrated by someone in a relationship, role or position that implies trust. Award winning Susan Johnson joins Consultivation By Jacqui Tibbits, Director, Consultivation  Passionate about people and local communities, Susan brings with her over 33 years’ experience managing and supervising community service staff for three large Western Australian local government authorities. For the past 4.5 years Susan has worked as a Sector Development Consultant and recently a Business Development Consultant for CommunityWest where she developed, presented and evaluated professional development workshops for aged and community services staff, local government employees, non-government and private enterprises.
Susan has also participated in designing and implementing innovative best practice initiatives, facilitating sector reform and project evaluations. Susan has had a key role in the progress of the Wellness Philosophy in the WA HACC Program. She has supported organisations, leaders, managers, staff and volunteers to implement positive Wellness focused changes in processes and practices. Susan continued her work in this area to 2016 where she co-authored the report Wellness: Now and for the Future, Promotion and Enhancement of the Wellness Philosophy. |
Jacqui TibbitsJacqui is a positive change management specialist with a penchant for public speaking. 
Susan JohnsonSusan has expertise in cognitive behaviour therapy, narrative therapy & mindfulness. Guest bloggersGuest bloggers are invited to contribute to the Consultivation blog. If you have an idea, concept or perspective you would like to share please contact Jacqui at Consultivation.
"Consultivation delivers topics skilfully and clearly."
Workshop participant "I have a better understanding of what impacts the aged care changes are going to have on our clients and business." Michelle
"Consultivation delivers topics skillfully and clearly. The knowledge gained will give me guidance in doing my job and keeping up the goodwork." Mario
"Thanks to Consultivation I understand that changes are on-going in the organisation and sector to keep clients in their homes longer."
Nancy "Due to today's training I will be more open minded with staff and pull together and ask for help to improve when needed."
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